PLEASE READ THIS IN ITS ENTIRETY PRIOR TO ORDERING OR PICKING UP YOUR CAKE.
Please remember that the phone number provided is a business phone, so it is not always checked after hours. If you do happen to TEXT after hours, please TEXT again during regular hours. Please allow 48 hours (possibly longer during peak times of the week) for a return reply to your inquiry, as we get many per day. Thanks for your understanding!
We accept Zelle & Cash App. Checks are NOT accepted.
Our custom order books usually fill up to 1 month in advance. We understand that things happen and sometimes you desperately need a last minute custom cake. We may, at our sole discretion, be able to get you worked into the schedule. Extended labor and time is needed to accomodate the increased work load. Therefore, we will require a starting rush fee of $50 for custom orders booked and needed within 10 days or less notice.
NO REFUNDS. Once an item has been picked up by You or Your Designated Party, it is considered “Accepted”. Accepted means that you, the client (or your designated party), has looked at the item and was satisfied with it.
IF YOU PICK UP YOUR CAKE, SAY NOTHING ABOUT ANY TYPE OF ISSUE YOU MAY HAVE, AND CONTACT ME LATER WITH A DESIGN ISSUE, I WILL NOT ISSUE A REFUND. IT IS YOUR RESPONSIBILITY TO SPEAK TO ME ABOUT IT AT PICK UP, SO WE CAN DISCUSS HOW I CAN CORRECT MY MISTAKE.
If a major mistake in flavor is found after leaving with the cake (at the time of cutting it), please notify us immediately. If it is found that we served you an entirely incorrect flavor, you will be refunded or credited for the portion of the cake that was an incorrect flavor. *Please note: If you book the order, and fail to give us a flavor choice, vanilla cake will be used by default. No refund will be granted for this issue.
PROCESSING OF REFUNDS
In the event a refund is deemed appropriate, it will be issued by electronic refund if you paid with a credit/debit card. Refunds to your card will be issued within 14 days. *Please note: Once I issue the electronic refund, it may take several days to appear in your account. This is something I cannot control. I issue it, and then Paypal and your bank has to process and credit it, according to their own guidelines.
PAYMENT IN FULL POLICY
WE REQUIRE 50% PAYMENT TO BOOK ALL ORDERS. THIS MEANS YOUR ORDER IS NOT BOOKED OR GUARANTEED UNTIL PAYMENT IS RECEIVED. Although we may discuss your order’s details, if you do not pay your invoice, we do NOT have your order confirmed and planned in our calendar. Should someone else contact us to book that same date, and our book fills for your desired date, your order will not be completed. It is important that you communicate with us should there be an issue with you making immediate payment to book your order. Otherwise, you run the risk of losing availability.
ALL ORDERS DESIRED IN A WEEK OR LESS MUST BE PAID IN FULL AT TIME OF BOOKING
Payments are nonrefundable. However, IF there is an issue after you have paid for your order, we will give you store credit as follows:
****By owner's discretion for celebratory orders****
If you cancel a celebration cake less than 72 hours prior to scheduled pick up day, NO REFUND will be given.
FOR WEDDING CAKES: We can reschedule your wedding cake, at no additional cost, ONLY if you contact us at least 10 days prior to your wedding date; anything less will result in a 25% reschedule fee. Further, NO rescheduling is permitted if less than 7 days’ notice is given. This is the bare minimum amount of time needed for planning and preparing for large wedding orders and the delivery/set up for those.
We will NOT provide a credit for wedding orders, other than providing the same order/cake on a new date, and sufficient notice of new date must be provided to allow us the ability to accommodate the order.
HOURS & PICK-UP TIMES
OUR PICKUP HOURS ARE MONDAY THROUGH SATURDAY FROM 7AM-12 NOON.
We ask for an approximate pick up time. This allows us to plan our strict schedule of the order in which to complete our cake orders each day. If you need to pick up much earlier than you planned, please contact us right away so we can make sure to have your order completed in time.
Please make sure to pick your cake up PRIOR to our closing time. We do understand that emergencies arise, and are willing to accommodate those times, as much as possible. However, we cannot guarantee the availability of staff for an after-hours pick up. Further, this will only be available if we are contacted prior to closing! Please understand that in most cases we do NOT keep items stored several days. After-hours arrangements may result in a minimum $40.00 service fee, at the sole discretion of owner. It is YOUR responsibility, not ours, to make this contact and any necessary arrangements.
NO SHOWS AND UNCLAIMED ORDERS
In the event you fail to pick up your order, the same rules apply: It is YOUR responsibility, not ours, that you make arrangements to pick up during normal business hours. There will be NO REFUND made for any orders that were not picked up!! Further, we reserve the right to resell the items or donate them to the charity of our choice. In cases in which a deposit was the only payment received, we will likely resell the items. In some cases, when already paid for, we may store your cake in our freezer until the following business day, prior to donating, to allow you to pick up and enjoy - if space allows.
In an effort to be available for emergencies, we make every attempt to keep the business phone on and someone available to answer it for one hour after closing, in the event we have an unclaimed order that day (we may not always be able to provide this courtesy). After that hour, if we have still not heard from you, the phone is set to Do Not Disturb, and the cake/cupcakes are posted for resell or donated, whichever applies.
All products are the client’s responsibility upon leaving the bakery, unless it is being delivered by us.
Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
Please drive carefully, keep cake lying flat in car, and keep in a cool climate
Atlanta summers get extremely humid and hot; both being very hard on cake and icing. We keep all orders refrigerated, and recommend that clients do the same, especially during hot summer months. This will keep the cake cool, and makes it much easier to transport without damage. Sitting it out at room temperature for 30 minutes will soften the icing back up.
DO NOT leave cake sitting outside for any length of time, even for a party. It will melt, and can melt in less than 20 minutes in higher temperatures.
DO NOT PLACE YOUR CAKE IN THE CAR SEAT! It is NOT level or flat! Doing so will cause the cake to slide and be damaged.
Do NOT leave your cake in the car while running into the store for balloons or other items, even if it is only 50 degrees outside! If the sun is out, the interior of your car is likely much warmer than that, and the cake will melt!
Do NOT place your cake on the counter near your stove, and then use the stove to cook food! Although keeping many types of cakes at room temperature is perfectly okay, the heat and/or moisture from the stove will cause the "room" temperature to rise and the cake/frosting to melt and fall apart!
Do NOT place in a "sun-lit" area. Even when left on a table, or counter, in a climate-cooled room. If sitting in direct sunlight from a window, a cake will get too warm and melt over time.
If you are not sure of the proper transport and care of the cake, please ask!
DAMAGED CAKE REPAIRS
We WILL NOT repair any damaged cakes once out of our possession!